Full manufacturer warranty
On every item, handled with the manufacturer and the importer
All equipment purchased from us comes with a manufacturer's warranty. Throughout the warranty period you contact us, and we deal with the manufacturer and the importer.
What the warranty covers
- Repair or replacement of components found defective under normal use, according to the manufacturer's terms
- Fault diagnosis by a technician
- Full handling with the manufacturer: shipping, tracking and regular updates until the case is closed
Warranty period
The warranty period is set by the manufacturer and varies from model to model. The exact period is stated in the price quote and on the invoice, and is given to you before you buy.
What is not covered
- Damage caused by use contrary to the manufacturer's instructions, by dropping, by liquids or by abnormal electrical voltage
- Repair or opening of the equipment by anyone not authorized to do so
- Consumables and parts that wear out in normal use, such as bulbs, batteries and electrodes, unless the manufacturer states otherwise
How to open a warranty call
Contact us by phone or email and give the equipment model, serial number, invoice number and a short description of the fault. We will get back to you to arrange a diagnosis by phone, at our premises or at your clinic, depending on the type of equipment.
Your rights
This page is in addition to, and does not limit, any right you have under law.
To open a call: phone 058-666-6661, email office@eyalmed.com